Get in Touch
Have a question, feedback, or need help? We're here for you and typically respond within 24 hours.
General Inquiries
For general questions and feedback
Response time: 1-2 business days
Technical Support
For app issues and technical help
Response time: Within 24 hours
Press & Media
For media inquiries and press kit
Response time: 1-2 business days
Send Us a Message
Frequently Asked Questions
How do I reset my password?
You can reset your password directly in the app under Settings > Account > Reset Password.
Is my data safe?
Yes! We use industry-standard encryption and never sell your personal information. Your data is yours.
Can I use Hairelya on multiple devices?
Yes, with a PRO subscription your data syncs across all your iOS devices via iCloud.
How do I cancel my subscription?
You can manage your subscription through your iPhone Settings > Apple ID > Subscriptions.
Support Hours
Monday - Friday: 9:00 AM - 6:00 PM (CET)
We respond to urgent issues outside business hours